1. Information Collection
The application collects certain information necessary to improve service quality, including:
Personal Information: such as name, phone number, email address, and address.
Location Information: to accurately determine the location of the customer and driver during the trip.
Vehicle and Driver Information: such as license plate number, vehicle type, and driver's license.
Usage Data: such as order history, login times, and user activity within the application.
Payment Information: In the case of electronic payments, data is collected through secure and approved payment service providers.
2. Use of Information
We use the collected data for the following purposes:
Facilitating the connection between the customer and driver.
Improving the user experience and developing application performance.
Communicating with users regarding orders or updates.
Sending alerts and notifications related to trips or offers.
Ensuring the security and protection of users from any illegal or fraudulent use.
3. Information Protection
We use advanced technical and organizational security measures to protect your data from unauthorized access, alteration, or loss.
Sensitive information is encrypted during transmission and storage. User data is not sold or shared with any third party except when legally required or to improve the service in cooperation with trusted partners.
4. Data Sharing
Certain information may be shared only in the following cases:
With the service provider (driver) after the customer requests a ride, such as the pickup location and destination.
With government or security agencies upon official request.
With payment or mapping service providers to ensure the proper functioning of the application.
5. Cookies
The application uses cookies to improve performance and personalize the user experience. Users can control cookie settings through their device or browser.
6. User Rights
Users have the right to:
Access, update, or modify their personal data.
Request the deletion of their account and all data from the system.
Refuse to receive marketing notifications at any time.
7. Data Retention Period
The application retains user data for as long as the account is active or as required by local regulations and operational needs.
8. Your Consent
By using the application, you consent to the collection and use of your information in accordance with this policy.
9. Policy Updates
We may update this Privacy Policy from time to time, and you will be notified via the app or email of any material changes.
10. Contact Us
For any questions or comments about this Privacy Policy, please contact us via email.
